Complaints Procedure | NVL Leasing Limited

Complaints Procedure

Complaints and Dispute Resolution

Whilst we work hard to ensure our customers do not experience any dissatisfaction, we recognise that occasionally there may be instances where customers need to register a complaint or dispute.

NVL Leasing strive to ensure that the services provided by us are fair and that our communication to our customers is clear and not misleading. However, if you are unhappy with our service and you wish to register a complaint, please contact us:

In Writing:

Complaints Dept.
NVL Leasing Limited, 
Pavilion Drive

By Telephone: 0330 118 0066     

We ask all complaints be confirmed by email or in writing, but please do call to discuss the issue first. Rest assured we will do all we can to help resolve the matter as quickly as possible. 

By Email:

In order to assist in the resolution of your problem, you should provide the following information:

  • Your full name and contact information, including email and telephone numbers
  • Photocopies/Scanned copies of any relevant paper work
  • Your lease agreement details
  • Details of what you would like us to do to put things right.
  • Full Details of your Complaint

NVL Leasing will always answer any complaints as quickly as possible but always within eight weeks.

In the event we are unable to address the issue ourselves, your next escalation path will be the FOS. 

Financial Ombudsman Service (FOS)

You may also be entitled to compensation from the scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim.

Further information about compensation scheme arrangements is available from the FOS.

0800 023 4567