Help & Support | NVL Leasing Limited

Help & Support

  • Will I 100% be approved, regardless of bad credit?

    No company can ever guarantee 100% acceptance with a car lease, however we have a large amount of lenders who all offer finance packages for those with bad credit, and all take different situations into consideration. Don't let your bad credit bring you down, get in touch with us today!

  • Are the cars brand new?

    Yes, all vehicles sourced by us are brand new!

  • How quickly can I get my car?

    We're just as excited about offering you a car lease, as you are receiving one! We aim to deliver your vehicle within 7-14 working days, however this will be discussed during your order.

  • Complaints Procedure

    If customers feel the need to raise a complaint, then it is very important to us that they're dealt with in a fair and acceptable time frame.

    We have outlined below how we deal with complaints, and our commitments to you. If you have any complaints then we would like to hear about them.

    How to tell us if you have a complaint


    You must file your complaint with us before you contact the ombudsman, we will look into the situation for you and provide you with an acceptable and fair outcome.

    To help us investigate and resolve your issue as quickly as possible, you can contact us by telephone or in writing. The most appropriate person will handle your complaint in the quickest possible time.

    Our complaints contact details are:

    Regus, Pavilion Drive, Northampton, NN4 7PA

    Email: support@nvl-leasing.co.uk

    Telephone: 0330 118 0066


    What to do if you are not happy with our decision


    If you have a regulated consumer credit contract arranged by us and are not satisfied with our Final Response, you may be eligible to refer the matter either to the Financial Ombudsman.

    Financial Ombudsman Service

    If relevant then you can refer your complaint to the Financial Ombudsman Service – you must do this within six months of our final response. When we send you a final response, we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet.

    We will co-operate fully with the Ombudsman in resolving any complaints made against us and agree to be bound by any awards made by them.

    You can contact the financial Ombudsman at the following address:

    The Financial Ombudsman Service
    Exchange Tower
    London
    E14 9SR

    Tel: 0800 023 4567 (free for most people from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 020 7964 0500 (if calling from abroad)

    Email: complaint.info@financial-ombudsman.org.uk

    Website: www.financial-ombudsman.org.uk

We specialise in providing you with an affordable car lease, regardless of bad credit situations!

Regus, Pavilion Drive, Northampton, NN4 7PA

0330 118 0066

Why choose us

We're here for you every step of the way, in finding your perfect car lease! Our expert
specialists can get your dream car on your driveway in days!

Making Dreams Come True

We like to make sure that you'll crack a smile when your dream car arrives
on your driveway!

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